ReadyDar · by ReadyDar MA
Delete your ReadyDar account
This page explains how users of the ReadyDar app (Android, iOS and web) can ask for their account and the data associated with it to be deleted.
How to request deletion
- Send an email to support@readydar.com from the email address registered to your ReadyDar account, with the subject "Account deletion request".
- Tell us whether the account is a host, cleaner or co-host account.
- We reply within 72 hours to confirm the request. If you write from a different address, we may ask you to confirm ownership of the account first.
- Your account is closed and your data deleted within 30 days of confirmation. We email you when it's done.
Data that is deleted
- Your profile: name, email address, phone number, profile photo, password and language preference.
- Hosts: properties, access details (gate/door codes, Wi-Fi), calendars and reservations, expenses, cleaning contacts, message templates, rental contract template, reports and your Airbnb/Hospitable connection.
- Guest check-in records you collected as a host, including identity document photos and signed contracts — unless you need to keep them to meet your own legal obligations (see below).
- Cleaners: biography, cities, availability, location history and job photos.
- Cleaning reports and their photos.
- Co-host access you granted to others, or that others granted to you.
- Notifications, in-app messages and login sessions.
Data that is kept, and for how long
- Payment and invoicing records (subscription payments, invoices, commissions) — kept for up to 10 years as required by Moroccan accounting and tax law. Your name and email are removed from the account itself; only what the invoice legally has to show is kept.
- Server and security logs — kept for up to 90 days, then overwritten.
- Backups — deleted data disappears from encrypted backups as they rotate, within 30 days.
Retained records are used only to meet those obligations, never for anything else, and are deleted once the period ends.
Delete some data without closing your account
You can delete individual items yourself at any time in the app:
- Expenses and cleaning contacts.
- Cleaning report photos, property photos and door photos.
- Co-host access you have given to other people.
- Your Airbnb connection — disconnect it from Connect Airbnb.
For anything else — for example specific guest check-in records and ID photos, whole cleaning reports, or a property and its history — email support@readydar.com saying which data you want deleted. We handle it within 30 days.
Guests
If you filled in a check-in form sent by a host, you don't have a ReadyDar account. You can ask for your check-in record to be erased by emailing support@readydar.com with the property name and your stay dates.
More detail is in our Privacy Policy. Questions: support@readydar.com · +212 766 95 15 89.