Terms and Conditions of Use

For these Terms:

"Platform" means the ReadyDar website, web application, mobile application, software, APIs, integrations, dashboards and related services.

"User" means an individual or legal entity using the Platform.

"Property" means any accommodation, apartment, house, villa, hotel room or other property entered into the Platform.

"Guest" means a person staying at or booking a Property.

"Service Provider" means an independent cleaner, laundry provider, maintenance provider, technician, contractor or other third party that may provide services through or in connection with the Platform.

"Third-Party Service" means any external platform, provider or service integrated with the Platform, including accommodation marketplaces, payment providers, smart-lock providers, messaging providers and other external systems.

ReadyDar is a software and technology provider.

Unless expressly stated otherwise, the Company does not:

• Own the User's Properties
• Operate the User's Properties
• Act as the User's property manager
• Act as a travel agency
• Provide accommodation
• Enter into accommodation contracts with Guests
• Act as an agent for Guests
• Guarantee bookings
• Guarantee occupancy
• Guarantee revenue
• Guarantee Property availability
• Guarantee the conduct of Guests
• Guarantee the conduct of cleaners or other Service Providers

The Platform provides tools that allow Users to manage information, reservations, tasks, communications and operations.

The User remains responsible for all decisions made using the Platform.

The User is solely responsible for:

• The Properties they manage
• The legality of their accommodation activities
• Information entered into the Platform
• Their Guests
• Their employees and contractors
• Their Service Providers
• Their bookings
• Their pricing
• Their cancellation policies
• Their taxes and declarations
• Their permits, registrations and authorizations
• Their compliance with applicable laws
• Their relationships with Guests and third parties

The Platform does not replace professional legal, tax, accounting, insurance or property-management advice.

The User represents and warrants that they have the legal right and authority to operate or manage every Property entered into the Platform.

The User is solely responsible for determining whether short-term rental, tourist accommodation or other use of a Property is permitted.

The User must obtain and maintain all licenses, registrations, permits, declarations, insurance and authorizations required by applicable law.

The Company does not verify whether a Property is legally authorized for short-term rental.

The Company shall not be responsible for penalties, fines, closures, disputes or other consequences resulting from the User's failure to comply with applicable laws.

The Platform may integrate with services including Airbnb, Booking.com, Vrbo or other booking platforms.

Such services are independent third parties.

The User is responsible for maintaining their accounts with those services and complying with their respective terms.

The Company does not control third-party APIs, systems or policies.

The Company shall not be responsible for:

• API changes
• API interruptions
• Account suspension by a third party
• Listing suspension
• Booking cancellation by a third party
• Incorrect information received from a third party
• Missing or delayed synchronization
• Changes to third-party fees
• Changes to third-party policies
• Losses caused by third-party service interruptions

If a Third-Party Service becomes unavailable or changes its API, certain Platform features may stop functioning.

The User remains solely responsible for all reservations and Guests.

The Platform does not guarantee that reservation information is accurate, complete or current where such information originates from a third party.

The User must independently verify critical information where necessary.

The Company is not responsible for:

• Guest no-shows
• Guest cancellations
• Guest misconduct
• Property damage
• Theft
• Unauthorized occupancy
• Guest disputes
• Guest complaints
• Guest injuries
• Lost or stolen property
• Illegal activity by Guests
• Financial losses resulting from Guests

The User should maintain appropriate insurance for their activities and Properties.

The Platform may automatically perform actions based on information, rules or instructions configured by the User.

Examples include:

• Sending messages
• Creating cleaning tasks
• Scheduling tasks
• Synchronizing reservations
• Generating access codes
• Updating Property status
• Sending notifications
• Triggering integrations

The User acknowledges that automated systems may occasionally experience errors, delays, interruptions or incorrect results.

The User remains responsible for reviewing important automated actions where appropriate.

The Company does not guarantee that automation will always operate without errors.

Where the Platform integrates with smart locks or access-control systems, the Company provides software integration only unless expressly stated otherwise.

The User remains responsible for:

• Installation
• Physical security
• Battery levels
• Internet connectivity
• Device configuration
• Emergency access
• Backup keys
• Correct Property assignment
• Correct access permissions

The Company is not responsible for:

• A lock failing to open
• A lock opening unexpectedly
• Battery failure
• Internet failure
• Incorrect installation
• Device malfunction
• Manufacturer failures
• Guest lockouts
• Physical damage
• Unauthorized physical access

The User must maintain an appropriate alternative access method where necessary.

Where the Platform facilitates access to cleaning, laundry, maintenance or other operational services, such services may be provided by independent Service Providers.

Unless expressly stated otherwise, the Company is not the employer, contractor or direct supervisor of such Service Providers.

The User acknowledges that Service Providers may be independent third parties.

The Company does not guarantee:

• Their availability
• Their punctuality
• Their quality of work
• Their conduct
• Their qualifications
• Their licensing
• Their insurance
• Their handling of Property
• Their handling of keys or access credentials

Where the Company directly provides a particular service, the applicable service-specific terms will apply.

Any dispute relating primarily to the performance of an independent Service Provider should first be addressed between the User and the relevant Service Provider.

The Company may assist with communication or dispute resolution at its discretion but does not guarantee a particular outcome.

Nothing in this section excludes liability that cannot legally be excluded.

The Platform may facilitate subscription payments and, where available, payments relating to operational services.

Payments may be processed by third-party payment providers.

The Company does not directly control banking networks, card issuers or payment-provider systems.

Transactions may be rejected, delayed, reversed or cancelled by financial institutions or payment providers.

The User agrees to provide accurate billing information.

The Company may suspend paid features where legally permitted if a subscription payment remains unpaid.

The Platform may provide Free and Paid subscription plans.

The features, limits and prices of each plan are displayed on the Platform.

Paid subscriptions may renew automatically according to the billing period selected by the User.

The User authorizes the applicable payment provider to process renewal payments.

The User may cancel future renewals through the Platform or by contacting the Company.

Cancellation does not necessarily entitle the User to a refund for a billing period that has already started, except where a refund is required by applicable law or expressly provided under the Company's refund policy.

The Company may provide a free plan.

The Company may impose reasonable limits on free accounts, including limits relating to:

• Properties
• Users
• Storage
• Integrations
• Automation
• Messages
• Support
• Other functionality

The Company may modify the features of the Free Plan.

Prices displayed on the Platform will indicate applicable taxes where required.

The Company may change prices for future subscription periods subject to applicable law and any required notice.

Changes to pricing will not retroactively alter amounts already paid.

Refunds are governed by the Company's published refund policy and applicable Moroccan law.

Where applicable law provides mandatory consumer cancellation, withdrawal or refund rights, those rights remain unaffected by these Terms.

Where no mandatory refund right applies, subscriptions already paid may be non-refundable.

The User must provide accurate and current information.

The User is responsible for protecting their password and account credentials.

The User must not:

• Share their account with unauthorized persons
• Sell their account
• Transfer their account without authorization
• Allow unauthorized access
• Create fraudulent accounts
• Circumvent Platform restrictions

The User is responsible for activity performed through their account unless caused by a failure attributable to the Company.

The User must not use the Platform to:

• Violate applicable law
• Commit fraud
• Facilitate unlawful activity
• Harass individuals
• Distribute malware
• Attack Platform infrastructure
• Attempt unauthorized access
• Reverse engineer the Platform except where legally permitted
• Circumvent technical restrictions
• Abuse APIs
• Scrape Platform data without authorization
• Interfere with other Users
• Upload content that infringes third-party rights
• Use the Platform to impersonate another person
• Use the Platform to conduct unauthorized surveillance
• Store information unlawfully

The Company may suspend or terminate accounts involved in serious abuse or security threats.

The User retains ownership of information and content submitted to the Platform.

The User grants the Company the limited rights necessary to host, process, transmit, store and display such content for the purpose of providing the Platform.

The User represents that they have the necessary rights and permissions to submit such information.

The Company does not acquire ownership of the User's Property data merely because the data is stored on the Platform.

The Company processes personal data in accordance with applicable Moroccan data-protection legislation, including Law No. 09-08.

The Company's Privacy Policy explains how personal data is collected, used, stored and protected.

Where the User enters personal information concerning Guests, employees or other third parties, the User is responsible for ensuring that such processing and transfer to the Platform is legally permitted.

The User must not submit personal data that they do not have the right to process.

Where required by applicable law, the Company will undertake the necessary data-protection formalities.

The Company will implement reasonable technical and organizational measures intended to protect Platform information.

However, no digital system can guarantee absolute security.

The Company does not guarantee that the Platform will be immune from:

• Cyberattacks
• Malware
• Unauthorized access
• Data loss
• Internet failures
• Hardware failures
• Other security incidents

Where legally required, the Company will respond to applicable security and data-protection incidents according to applicable law.

The Company may maintain backups of Platform data.

Backups are intended to reduce the risk of permanent data loss but do not constitute a guarantee that every piece of information can always be recovered.

The User should maintain independent copies of information that is critical to their business.

The Company will make reasonable efforts to maintain the availability of the Platform.

The Platform may nevertheless experience:

• Downtime
• Maintenance
• Technical failures
• Software bugs
• Network failures
• Cloud-provider failures
• Database failures
• Cybersecurity incidents
• Third-party API failures
• Force majeure events

The Company does not guarantee uninterrupted or error-free operation.

The Company may provide beta, experimental or early-access features.

Such features may contain errors and may be changed or discontinued without notice where permitted by law.

Users should not rely exclusively on experimental features for critical business operations.

The Platform may use artificial intelligence or automated systems to provide certain features.

AI-generated information may contain errors or inaccuracies.

The User remains responsible for reviewing important information and decisions.

AI functionality must not be treated as legal, tax, financial, medical or professional advice.

The Company does not guarantee that AI-generated information is accurate, complete or suitable for a particular purpose.

The Platform may provide recommendations relating to pricing, occupancy, operations, scheduling or Property performance.

Such recommendations are informational only.

The Company does not guarantee any particular revenue, occupancy, profit or business result.

The User remains solely responsible for commercial decisions.

The Platform and all associated intellectual property, including software, source code, interface designs, trademarks, logos, databases, documentation and technology, belong to the Company or its licensors.

Except for the limited right to use the Platform under these Terms, no intellectual-property rights are transferred to the User.

The User must not copy, reproduce, resell, distribute or commercially exploit the Platform without written authorization.

Third-party trademarks, logos, APIs and services remain the property of their respective owners.

Nothing in these Terms grants the User ownership of third-party intellectual property.

The use of third-party services remains subject to their respective terms.

To the maximum extent permitted by applicable Moroccan law, the Company shall not be liable for indirect, incidental, special, consequential or unforeseeable losses arising from the use of or inability to use the Platform.

This may include, where legally permissible:

• Loss of profits
• Loss of revenue
• Loss of bookings
• Loss of business opportunities
• Loss of reputation
• Loss of anticipated savings
• Loss resulting from third-party services
• Loss resulting from Property operations

The Company shall not be liable for losses caused primarily by:

• User actions or omissions
• Incorrect User configuration
• Incorrect data entered by the User
• Guest actions
• Service Provider actions
• Third-party platforms
• Payment providers
• Smart-lock manufacturers
• Internet providers
• Cloud providers
• Events beyond the Company's reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Moroccan law.

To the maximum extent permitted by applicable law, the Company's aggregate contractual liability arising directly from the paid use of the Platform shall not exceed the total subscription fees actually paid by the User to the Company during the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited under applicable Moroccan law.

To the maximum extent permitted by applicable law, the User agrees to indemnify and hold harmless the Company, its directors, employees, contractors and service providers from claims, losses, damages, penalties and reasonable costs arising from:

• The User's unlawful use of the Platform
• The User's violation of these Terms
• The User's violation of third-party rights
• The User's Properties
• The User's Guests
• The User's employees or contractors
• The User's Service Providers
• Information unlawfully uploaded by the User
• The User's violation of applicable laws
• The User's unauthorized use of third-party services

This provision does not apply to the extent that a claim is caused by the Company's own liability that cannot legally be transferred to the User.

The Company may temporarily suspend access where reasonably necessary to:

• Protect Platform security
• Prevent fraud
• Prevent abuse
• Address a serious technical problem
• Comply with legal obligations
• Protect other Users
• Address unpaid subscription fees where legally permitted

Where reasonably possible, the Company will provide notice.

The User may terminate their account at any time subject to applicable subscription conditions.

The Company may terminate or suspend an account for material breach of these Terms, unlawful use, fraud, security threats or other serious violations, subject to applicable law.

Termination does not remove obligations that arose before termination.

After termination:

• Access to the account may be disabled
• Paid services may end
• Integrations may be disconnected
• Automated operations may stop
• Certain information may be retained where legally required

The User remains responsible for exporting information necessary for their business before termination.

The User agrees that notices, invoices, confirmations and other communications may be provided electronically where permitted by applicable Moroccan law.

Electronic records may be retained as evidence of transactions and account activity.

The Company may modify, improve or discontinue features.

The Company will not be required to maintain a particular feature permanently unless expressly agreed otherwise.

Where a material change to a paid service requires notice under applicable law, the Company will provide the required notice.

The Company may update these Terms from time to time.

The latest version will be published on the Platform.

Where required by applicable law, Users will receive appropriate notice of material changes.

The "Last Updated" date will indicate the most recent version.

The Company shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

• Natural disasters
• War
• Terrorism
• Government action
• Major telecommunications failures
• Large-scale cyberattacks
• Cloud-provider failures
• Power failures
• Strikes
• Epidemics
• Other extraordinary events beyond reasonable control

This provision applies only to the extent permitted by applicable law.

Where the User qualifies as a consumer under Moroccan law, mandatory consumer-protection rights remain applicable.

Nothing in these Terms is intended to remove or reduce rights that cannot legally be waived.

In particular, provisions concerning liability, refunds, withdrawal, unfair contractual clauses, electronic contracting or consumer information shall be interpreted subject to mandatory Moroccan legislation.

Where the User uses the Platform exclusively for professional or commercial purposes, the contractual relationship may be subject to the rules applicable to professional users and businesses.

The User confirms that they are responsible for determining their own legal, tax and regulatory obligations.

These Terms are governed by the laws of the Kingdom of Morocco, subject to mandatory provisions applicable to consumers or other persons that cannot legally be excluded.

The parties should first attempt to resolve any dispute amicably by contacting: [SUPPORT EMAIL]

The User should provide:

• Account information
• Description of the issue
• Relevant transaction or reference number
• Supporting information where applicable

Nothing in this clause prevents a party from exercising mandatory legal rights.

Where court proceedings are legally appropriate, jurisdiction shall be determined according to applicable Moroccan law.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions shall remain in effect.

Failure by the Company to enforce a provision of these Terms does not constitute a waiver of its right to enforce that provision later.

These Terms, together with the Privacy Policy, Cookie Policy, applicable subscription conditions and other documents expressly incorporated into these Terms, constitute the agreement governing use of the Platform.

Where there is a conflict between these Terms and mandatory applicable law, the mandatory law shall prevail.

[LEGAL COMPANY NAME]
Address: [FULL ADDRESS]
Email: [LEGAL EMAIL]
Support: [SUPPORT EMAIL]
Telephone: [PHONE NUMBER]

Before creating an account, the User must actively confirm acceptance.

The acceptance box must not be pre-selected.

☐ I have read and agree to the Terms and Conditions of Use and Privacy Policy.

By selecting the box and clicking "Create Account", the User confirms that they have read, understood and accepted these Terms.

Account creation should not be possible unless the User actively accepts the Terms.

The Company may retain evidence of the User's acceptance, including:

• User account identifier
• Date and time of acceptance
• Version of the Terms accepted
• IP address where legally permitted and appropriate
• Relevant transaction or registration identifier
• Other technical information necessary to demonstrate acceptance

The Company may retain such records for legal, security, dispute-resolution and compliance purposes, subject to applicable data-protection requirements.